Below are frequently asked questions related to the Michigan Care Improvement Registry (MCIR).
Questions are divided by user type: Public, Provider and Local Health Department (LHD), and School/Childcare. Click on the icon/link to jump to the section.
Public Questions
Helpful Links:
Michigan Immunization Portal • Portal FAQ • Public Forms • Request an Immunization Record • Public Vaccine Information
See our Request an Immunization Record page for detailed information.
If you are 18 or older, you may be able to download your immunization record from the Michigan Immunization Portal. Check out our tutorials for Computer, iPhone, and Android for assistance and our Portal FAQ page.
You can also contact your doctor or the Local Health Department, or submit an Immunization Record Request to MDHHS-MCIRHelp@michigan.gov or via fax to 517-763-0370 (don’t forget to include your ID). When submitting the form, please include a statement in the body of the email that you would like the record emailed to you, otherwise it will be mailed.
See our Request an Immunization Record page for detailed information.
To get a record for your child or dependent, contact your child’s pediatrician or your Local Health Department, or submit an Immunization Record Request to MDHHS-MCIRHelp@michigan.gov or via fax to 517-763-0370 (don’t forget to include your ID).
The Michigan Care Improvement Registry (MCIR) was created in 1998. At that time only vaccines administered to children born after December 31, 1993 were required to be entered into the system. If you were born before 1994, it is highly unlikely that MCIR has your childhood immunizations.
The registry was expanded in 2006 to include adult immunizations.
If you do not have a record of your immunizations and you need one, please review these options for locating a historical record. The MCIR Help Desk does not have access to any additional records.
If a vaccine you have received recently is missing from your record, please contact the location that administered the vaccine and ask them to add it to your MCIR record.
If the location you received the vaccine is no longer open (such as Rite-Aid), or if you need help entering vaccines you received as a child or in another state/country, please contact your Local Health Department for assistance.
You can request an update to you or your child/dependent’s name or address by emailing a completed Request to Change Information form to MDHHS-MCIRHelp@michigan.gov or via fax to 517-763-0370. Please include a copy of your ID, and a document showing the name change if applicable.
If you have recently updated your name or address on your state ID or driver’s license, the Michigan Immunization Portal may not reflect these changes, resulting in errors when attempting to locate your immunization record. Please note: system changes take 24 hours to update after the request has been processed.
The address and name on the ID you’re using in the portal must match what is in MCIR or no match will be found. Sometimes this message may appear if you have duplicate records. The address field is editable, so if you have moved recently or are using an out of state ID, try entering in alternate Michigan addresses.
If you have recently changed your name or address, you can request an update by emailing a completed Request to Change Information form to MDHHS-MCIRHelp@michigan.gov. Please include a copy of your ID, and a document showing the name change if applicable. Please note, changes may take up to 24 hours to be reflected in the online portal.
If you have not changed your name or address and are still experiencing issues, please contact the MCIR Help Desk at MDHHS-MCIRHelp@michigan.gov.
More information on the immunization portal can be found on the Portal FAQ page.
The address and name on the ID you’re using in the portal must match what is in MCIR or no match will be found. However, the address field is editable, so if no match is found with your out of state address, try entering in alternate Michigan addresses.
If you have recently changed your name or address, you can request an update by emailing a completed Request to Change Information form to MDHHS-MCIRHelp@michigan.gov. Please include a copy of your ID, and a document showing the name change if applicable. Please note, changes may take up to 24 hours to be reflected in the online portal.
More information on the immunization portal can be found on the Portal FAQ page.
Portal tutorials are also available for Computer, iPhone, and Android.
Contact the MiLogin support team at 877-932-6424, option 5 for help with reactivating your account, resetting your password, updating your information, or merging multiple accounts.
The MCIR Help Desk has limited access to the MiLogin system.
Use the Participation in MCIR Reporting form to object to the reporting requirements of MCIR (opt out of MCIR reporting) or to rescind a previous objection (opt back into MCIR reporting) for you or your child/dependent. Completed forms can be sent to MDHHS-MCIRHelp@michigan.gov or via fax to 517-763-0370.
Opting out of MCIR reporting means your immunization record is hidden from healthcare providers including doctors, your child’s pediatrician, hospitals, and Local Health Departments. This does not waive immunization requirements for school/childcare. The parent/legal guardian is responsible for providing immunization information or a certified waiver in another format. For information on waivers, contact your Local Health Department.
The Michigan Care Improvement Registry (MCIR) was created in 1998. At that time only vaccines administered to children born after December 31, 1993 were required to be entered into the system. If you were born before 1994, it is highly unlikely that MCIR has your childhood immunizations, including MMR.
Questions about measles or the MMR vaccination can be directed to your Local Health Department or a primary care provider. Please do not contact the MCIR Help Desk with questions about measles or to ask if you need an MMR vaccine as there is no clinician available to answer these questions.
Provider and LHD Questions
Helpful Links:
Provider Forms • Provider Training and Resources • Site Administrator Resources • Registration • MiLogin for Business
When requesting access to MCIR in MiLogin for Business as a new User, you’ll be asked for a MCIR PIN. The PIN is generated when you are added as a user to MCIR for the first time. The standard way to obtain a MCIR PIN is when an employer associates you to their MCIR site. Note: This only applies for those who have never used MCIR before. If you have used MCIR in the past, even with another employer, you should use your existing MiLogin User ID which will not require a PIN.
To get a PIN, ask your MCIR Site Administrator to add you as a user to their MCIR site. If you don’t know who your Site Administrator is, ask your supervisor or contact the MCIR Help Desk.
No longer have a Site Administrator or need to become the Site Administrator yourself? Complete the Provider Site Usage Agreement form.
See Registration page for more information.
I had MCIR access at a former job, can I use my existing MiLogin for Business account at my new job?
Contact MiLogin for help with your account including password resets, updating your email address, or merging multiple accounts at 877-932-6424, option 5. If your account is locked but you know your password, the account will unlock after 30 minutes and you can try again. If your account is disabled, do not create a new account. Please contact MiLogin to get your account restored.
To change your password, follow the “Forgot your Password” link to reset it. Note: You will need to have access to the email address or phone number on file to reset your password yourself. How to Reset your MiLogin Password Tip Sheet
To update your information such as the email address or phone number in your account, click your name in the top-right corner and then Account Settings. How to Update your MiLogin Account Tip Sheet
*Visit the Registration page for detailed information on registering for MCIR.*
Registration occurs in two steps – establishing a MiLogin for Business Account, and requesting access to MCIR using your MCIR PIN.
New Users must be added to a MCIR site by the Site Administrator. At that time, a MCIR PIN is generated and emailed to the New User. Ask your supervisor for the name of your Site Administrator or contact the MCIR Help Desk at MDHHS-MCIRHelp@michigan.gov.
Complete the Provider Site Usage Agreement form to become the Site Administrator for your organization, renew your MCIR site or establish a new one, update your site information or supervising medical provider, or discontinue a MCIR site. Completed forms can be sent to MDHHS-MCIRHelp@michigan.gov or via fax to 517-763-0370.
If you are the Site Administrator you can also renew the MCIR site directly in MCIR: How to Renew a MCIR Site
The Petition for Modification forms are used to request a modification of either an individual’s information or an immunization in their MCIR record.
The Change Person Information form is used for merging duplicate records, legal name changes including those due to adoptions, and date of birth, sex, or spelling corrections. Changes to responsible party or address can be done by the provider. Update an Address Tip Sheet
The Immunization Correction form is used to modify or delete immunizations in a MCIR record not entered by your practice. Immunizations entered by your practice must be edited in MCIR yourself. Edit an Immunization Tip Sheet
Completed forms can be sent encrypted to MDHHS-MCIRHelp@michigan.gov or via fax to 517-763-0370.
Petition for Modification – Change Person Information Form
Completed forms can be sent encrypted to MDHHS-MCIRHelp@michigan.gov or via fax to 517-763-0370.
How to Add a New or Existing User Tip Sheet
Note: Please be sure to associate someone’s existing MCIR User ID to your site if they have used MCIR in the past. Do not add them as a new user. If the user needs help changing their password or getting access to their old account, please have them contact MiLogin at 877-932-6424, option 5.
If the person you are trying to add e has not used MCIR before but already created a MiLogin for Business account, you will not see their name or User ID in MCIR until they complete the registration process. Follow the tip sheet to add them as a new User.
See our Site Administrator Resources page for more information.
The authorization error message occurs when you are not associated with any MCIR sites. Contact your organization’s MCIR Site Administrator to request they add you to their MCIR site – be sure to provide them with your MiLogin User ID so they can add your existing account. If you don’t know who your Site Administrator is, ask your supervisor or contact the MCIR Help Desk at MDHHS-MCIRHelp@michigan.gov.
Sometimes temporary technical problems or network connectivity issues may result in a session error message. To resolve this, you can try:
- Returning to the MCIR home screen
- Logging in again to MiLogin and then opening up MCIR
- Clearing your browser cache and cookies
- Ensure you have a stable internet connection
If the issue persists, contact the MCIR Help Desk at MDHHS-MCIRHelp@michigan.gov or 888-243-6652. Include the time and date of the error, screenshot of the error received, internet browser you are using, and a brief description of what you were doing when the session ended.
It could be the “Live-Live Rule.” Certain vaccines (MMR, Varicella, and Influenza Intranasal) are considered live-virus vaccines. Such vaccines must either be given on the same date or separated by at least 28 days. Otherwise, the second vaccine will not produce a proper immune response, and it will be considered an invalid dose. The 4-day grace period can be applied to any value in Table 3-2 of the ACIP General Best Practice Guidelines for Immunization (page 30). Therefore, it can be applied to the interval between two doses of the same live vaccine (e.g., MMR doses 1 & 2 or varicella doses 1 & 2). However, it does not apply to the interval between the doses of two different live vaccines (e.g., MMR & varicella), which should be separated by 28 days. For more information, please refer to ACIP’s General Best Practice Guidelines for Immunizations, Children’s Hospital of Philadelphia, and the Epidemiology and Prevention of Vaccine Preventable Diseases (Pink Book)
See the ETA county map to determine which of the three ETA groups to contact.
- U.P., North, and West Michigan: MDHHS-MCIR-NorthWest@michigan.gov
- Central, East, and Thumb Region: MDHHS-MCIR-EastCentral@michigan.gov
- South Michigan and City of Detroit: MDHHS-MCIR-South@michigan.gov
Contact your Local Health Department for all questions related to VFC or for clinical/vaccine information. The MCIR Help Desk is not a clinical support team and cannot provide medical guidance.
School and Childcare Questions
Note: There is a larger FAQ page specifically for schools and childcares. Please visit the School and Childcare FAQ page for additional questions.
Helpful Links:
S/C FAQ page • S/C Manual • S/C Forms • S/C LHD Contact List • Registration • MiLogin for Business
- Due Date: October 1
- Compliancy Rate Percentage: 90%
Schools:
- Due Date: November 1
- Compliancy Rate Percentage: 90%
- Second Due Date: February 1
- Compliancy Rate Percentage: 95%
See the Reporting to the Health Department page for more information. Contact your Local Health Department’s School and Childcare Coordinator for all questions related to school/childcare reporting.
To check the IP status, navigate to the Sch/CC tab and click on “IP Status” to view the Compliancy Rate Percentage. Note: IP status takes overnight to update.
Close the report period by clicking “Close Period”.
All questions related to school and childcare reporting, waivers, IP status, etc. must be directed to your Local Health Department’s School and Childcare Coordinator.
Complete the School/Childcare Request to Change Site Administrator form to request a change in Administrator or the School/Childcare New Site form to establish a new MCIR site. Completed forms can be sent to MDHHS-MCIRHelp@michigan.gov or via fax to 517-763-0370.
Please see the Outbreak Roster User Guide. For questions on the outbreak roster, contact your Local Health Department’s School and Childcare Coordinator.
For more information on measles or the MMR vaccine, contact your Local Health Department’s School and Childcare Coordinator.
Other Questions?
Contact the MCIR Help Desk for general questions and technical support for the MCIR system. This includes topics like forms, registration, site administrator and user access, updating record information, the Immunization Portal, merging duplicate records, site renewal, opt-out, and more.
- Phone: 888-243-6652 Monday-Friday 8:30AM-4PM*
- On the 2nd and 4th Friday of the month, phones will close at 2pm.
- Email: MDHHS-MCIRHelp@michigan.gov
- Fax: 517-763-0370
For assistance with school and childcare reporting including waivers, contact your School and Childcare Local Health Department Coordinator.
For questions on training or site usage agreements, contact the Education and Training Analyst (ETA) team in your area. Detailed contact information for the ETA teams can be found on our Contact page.
For assistance with HL7 or electronic data transfer, contact MDHHS-HL7@michigan.gov.